Total Cases (Month)

0

This month
Total Compensation

AED 0

All time
Open Cases

0

Pending resolution
Resolution Rate

0%

Last 30 days
Cases by Channel
Cases by Platform
Cases by Branch
Status Breakdown
Top Issue Types
Agent Performance
Agent Name Cases Handled Resolution Rate Avg. Resolution Time
No data available
Register New Compensation Case
Auto-generated unique identifier
Please select a date
Select the date when the incident occurred
Please select a channel
Please select a platform
Please select a branch
Please enter an order number
Please enter customer name or number
Please select an issue type
Please select a responsible party
Please enter agent name
Please enter a valid order value
Please enter a valid compensation value
Please select a status
For call center channels only
Describe the actions taken to resolve this issue
Any comments from the customer
Optional: Link to supporting documentation
All Compensation Cases
0 cases
Case ID Date Channel Platform Branch Order # Customer Issue Type Compensation Status Agent Actions
No cases found
Channel Overview
Platform Channels

0

Call Center Channels

0

Online Channels

0

Manage Channels
Channel Performance
Channel Type Total Cases Open Cases Closed Cases Resolution Rate Total Compensation
No data available
Import Data from Excel
Drag & Drop Excel File Here

or

Instructions:
  1. Download the template below to see the required format
  2. Fill in your data following the template structure
  3. Upload the completed Excel file
  4. Review and confirm the import
Export Data

Export all compensation cases to Excel for backup or analysis:

WhatsApp Manager Settings
Include country code (e.g., +971 for UAE)
Use placeholders in curly braces { } to insert case data
Send Case to Manager
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Case ID Sent To Message Urgency Status Sent Time Actions
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